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Legal Terms That Protect Your Account

These terms cover how your tk bit account works, what we expect from each other, and what your rights are when you use the platform.

Account eligibility rulesLocal law compliancebKash, Nagad, Rocket use conditionsData handling commitmentsFair account closure process
tk bit Legal Terms That Protect Your Account
REACH OUR TEAM

Contact Us About Legal or Account Questions

If you have a question about these terms, your account status, or a transaction through bKash, Nagad, or Rocket, our support team can help clarify. Reach us through the channel that works best for you — we aim to respond to account and legal queries as a priority.

Live Chat Open the chat widget from your account dashboard. Available during operating hours for account, payment, and legal policy questions.
Email Support Send your query to our support address from your registered email. Include your account ID for faster handling of payment or eligibility questions.
Help Centre Browse the help section for answers on account terms, wallet linking, and regional eligibility before raising a ticket.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take how we store and use your information seriously. Here is what we do and how you can stay in control of your account data.

Data Storage

Your account details and transaction records are stored on secured servers. We do not sell your personal data to third parties and use it only to operate your account.

Cookie Use

We use cookies to keep your session active across devices — so switching from mobile to desktop mid-session does not log you out or lose your state.

Account Security

Your account is protected by password and OTP verification. If you notice unusual login activity, contact support immediately to freeze the account.

Data Requests

You can request a copy of the personal data we hold on your account, or ask us to correct inaccurate details, by writing to our support team from your registered email.

Common Questions About These Terms

Real questions we get about account terms, eligibility, and what your rights are on the platform.

Access depends on your local law and eligible region. If the service is restricted where you are, opening an account does not override that restriction and your account may be suspended.

Withdrawals may be held until identity verification is complete. Submit a valid ID document through the support channel to resolve the mismatch and release your funds.

Raise the dispute through our live chat or email support within seven days of the round or transaction closing. Include your account ID and the relevant round reference number.

We update this page when terms change. Continuing to use your account after an update means you accept the revised terms, so check this page periodically.

Email us from your registered address with your account ID and specify what you need — a data copy, a correction, or a deletion request. We will respond within a reasonable timeframe.

Accounts may be closed for identity fraud, multiple account use, accessing from a restricted region, or breaching these terms. We will notify you unless doing so would compromise an investigation.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.